• At our organization, we believe that clarity builds trust. These service policies are designed to give you a complete understanding of how we operate, what you can expect from us, and the principles that guide every interaction with our clients. We aim to provide the most transparent, secure, and supportive academic assistance service in the industry.
• Whether you are placing your first order or you’ve been a loyal client for years, these policies ensure you know exactly how your order will be handled, how your investment is protected, and how we commit to your satisfaction at every stage.

1. Payment & Security Policy

1.1 Payment Process

We operate on a secure deposit-based system:

• You deposit funds at the time of order placement.
• These funds are securely held in our payment system until you approve the final work.
• We only release payment to your assigned expert once you are fully satisfied with your order.

This system is designed to protect you from risk and ensure your approval is always required before payment is finalized.

1.2 Accepted Payment Methods

We accept:

• Major credit and debit cards (Visa, Mastercard, American Express, Discover).

We do not currently process payments through PayPal to avoid possible fund-hold delays that could impact your project deadlines.

1.3 Payment Security

• All payments are processed via 256-bit SSL encryption to protect your data.
• We never store your banking details on our servers.
• If payment fails due to card security features (3D Secure), ZIP code mismatch, or insufficient funds, our team will guide you through resolving the issue promptly.

2. Expert Assignment & Project Management

2.1 Expert Selection

We assign experts based on:

• Academic qualifications in your subject area.
• Professional writing experience.
• Availability to meet your deadline.

Clients may request:

• A native English expert (additional charges may apply).
• A Preferred Expert — someone you have worked with before (available as an add-on).

2.2 Communication with Your Expert

You can communicate with your expert through our secure email system to:

• Provide clarifications.
• Request updates.
• Upload additional materials.

This direct communication ensures accuracy and allows us to adapt quickly to your feedback.

2.3 Drafts and Progress Updates

• You may request an early draft within 48 hours of order assignment (subject to order length).
• Urgent drafts or additional preview stages can be arranged for a time-adjustment fee.

3. Add-Ons and Optional Services

We offer a variety of enhancements to meet your specific needs:

• Preferred Expert – Work with a trusted expert from your past orders.
• Plagiarism Report – Detailed Turnitin originality check.
• Grammar Report – Professional verification that your document is free of language errors.
• One-Page Summary – A concise, reader-friendly overview of your paper’s content.
• Abstract Page – Formal summary for academic submission.
• Quality Double-Check – An additional review by a second subject-matter expert for maximum precision.

4. Revision Policy

4.1 Free Revision Guarantee

We provide unlimited free revisions within:

• 14 days for standard orders.
• 30 days for large projects like dissertations or theses.

Revisions are free if they:

• Match the original brief and instructions provided at the time of order placement.
• Are submitted within the allowed timeframe.

4.2 Turnaround Times

• 1st revision: 24 hours.
• 2nd revision: 48 hours.
• 3rd and subsequent revisions: 72 hours.

4.3 Scope Changes

If your revision request introduces new requirements, additional sources, or changes to the original topic, an adjustment fee may apply.

4.4 Expedited Revisions

For urgent changes, we offer expedited processing for a time-adjustment fee, subject to expert availability.

5. Delivery & Deadlines Policy

5.1 On-Time Guarantee

We commit to delivering your order on or before the agreed deadline.

5.2 Early Delivery

If you require delivery ahead of schedule, we offer an early delivery option for an additional fee.

5.3 Countdown Start

The project timeline begins only after we have received all necessary files, instructions, and payment. Delays in providing complete instructions will extend the delivery timeframe accordingly.

5.4 Partial Drafts

For longer projects, you may request partial drafts to review progress and provide feedback.

6. Refund & Cancellation Policy

6.1 Full Refunds

• Duplicate payment.
• If the expert fails to deliver the work at all.
• Cancellation before work begins.

6.2 Partial Refunds

• 95% refund if an order with incomplete details is canceled immediately after placement.
• 90% refund if you cancel your order after we receive the complete set of instructions.
• 50% refund if an expert has already commenced working on your order.

6.3 Quality-Based Refunds

• If, after revisions, the work still does not meet the original brief or set of instructions, we will review your case for a partial refund.
• Plagiarism claims require a valid Turnitin report.
• If you are requesting a refund on the basis that the agreed guidelines, instructions, or project scope were not met, please clearly identify the specific areas of concern in an email to our review team.

6.4 Processing Time

Approved refunds are processed within 7–15 business days to your original payment method.

7. Confidentiality & Data Security

• All communications and file transfers are encrypted.
• We do not share your identity, order details, or payment information with third parties.
• Turnitin checks are performed without storing your work in their public database.

8. Quality Assurance Policy

• All work is completed by qualified, human experts.
• No AI tools are used to generate deliverables.
• Formatting strictly follows your requested citation style (APA, MLA, Chicago, Harvard, etc.).
• Optional Quality Double-Check ensures the document meets the highest standards.

9. Loyalty & Referral Programs

• Earn loyalty points for every order — higher-value orders earn more points.
• Redeem points for discounts by contacting us via email.
• Referral program: share your unique link and earn credits when your referral places an order.
• Credits never expire unless a referred order is canceled.

10. Ownership & Intellectual Property

Once the final work is delivered and approved:

• You receive full intellectual property rights.
• We never resell, publish, or reuse your work.

11. Acceptable Use Policy

11.1 Purpose of Our Services

Our work is created to assist, inspire, and guide your academic or professional development. The primary purpose of every document we produce is to serve as a research model — a reference point that helps you understand how to structure, format, and present ideas in your own work.

We encourage you to:

• Study the work to learn how to approach your subject matter.
• Use it as a basis for your own original writing.
• Reference it where appropriate, following proper citation practices.

We strictly prohibit:

• Direct submission of our work to educational institutions.
• Use of our services for unlawful purposes, hate speech, defamation, or promoting discrimination.

This approach ensures academic integrity and protects both your reputation and ours.

12. Eligibility and Age Requirements

• Our services are available only to individuals who meet the legal age requirements in their country or region to enter into binding agreements.
• By using our services, you confirm that you meet the applicable legal age threshold or you have the consent of your parents or guardians.
• Parents or legal guardians who believe their minor has accessed our services without proper consent should contact us immediately.

13. Policy Updates

We review our policies quarterly to ensure they reflect industry best practices. Any significant changes will be communicated to clients by email and posted on our website.